Shipping & Returns Policy
All shipping within Australia is calculated by the most current Australia Post shipping rates. Customers will have the option to chose either Standard or Express Shipping options within Australia.
Any orders over $300 ship for free, within Australia only, via AusPost Standard Shipping.
International shipping is calculated by the most current Australia Post Shipping rates, and sent via Standard International Post.
All orders are shipped within 2 business days, from our Melbourne, Victoria base. In any cases of delays, Bridge and Harvest Home will notify you directly via email.
Any Pre-Orders will also be shipped within 2 business days, upon arrival at the Melbourne base.
Please use the Contact form if you have any questions or concerns surrounding a shipping quote or order that has been shipped. If you need to update or change an orders details, we require as much notice as possible.
*Changes to an order cannot be made once it has been dispatched.
Bridge and Harvest Home takes pride in the quality of each product, and we do our best to ensure that customer satisfaction is always met.
If within 30 days of receiving your order you are not satisfied, due to either damage to the product or an incorrect order being received, we will arrange for a replacement of the correct product ordered, to be shipped directly. Only in this case is the cost of shipping and return shipping, covered by Bridge and Harvest Home.
We do not provide any refunds for product change of mind, however, store credit will be applied under special circumstances.
For any additional questions, please use the Contact form. We aim to respond to every inquiry within 24 hours, during normal business hours, Mondays to Fridays.